Payment Terms

A minimum 30% deposit is required on all open orders. Window coverings and fabric orders require a 50% deposit Clearance items need to be paid in full at time of purchase. Balance due must be paid prior to scheduling delivery of each item. A fee of $30 will be applied for each returned cheque.

Changing an Order

Any special order can be changed within 24 hours of the order being entered. Changes after 24 hours will be subject to manufacturer approval. If the manufacturer does not approve changes then no change to the order will be allowed. Changes to orders from in-stock inventory can be made within 48 hours. After 48 hours no changes will be allowed. Clearance/Final Sale/”As-Is” items may not be cancelled, exchanged or refunded.

Cancelling an order

Errors in pricing or arithmetic are subject to correction and under-priced orders will be cancelled when identified. Any special order may be cancelled within 48 hours of being entered provided we are able to cancel it with the manufacturer. The deposit received on the order will be held as an in-store credit or, if requested, may be refunded less a 3% administrative fee. Any orders cancelled after 48 hours will forfeit the deposit. Clearance/Final Sale/”As-Is” items may not be cancelled, exchanged or refunded. Orders are not cancellable because of manufacturer delays but there may be loaner items available. No returns or refunds on any extended warranty plan or delivery fee. While our design consultants will work to find you the right product for your home, we cannot guarantee that it will be exactly as you expected and cannot accept responsibility for selecting items that you are not satisfied with.

Order Times

The estimated delivery time provided to you at the time of purchase is based on normal manufacturers lead times provided by the manufacturer. As a result McElheran’s cannot be responsible for manufacturer changes in delivery. Estimated arrival times vary between different product and with each vendor. Please consult your sales consultant to find the estimated delivery time of the product you are looking at. Your Sales associate will monitor the arrival date of your special order. Please contact your sales associate for inquiries or updates. Orders are not cancelable due to manufacturer delay. No price adjustments or compensation will be given due to manufacturers delay.

On Approval Orders

Certain items are able to be taken home “on approval” for up to 48 hours so that the you can make certain that it is something that is right for you. “On Approval” is designed for take-with items such as lamps, pictures, small chairs and occasional items that you can take home and see if it is right before purchasing. Clearance items and larger items that can’t be taken with are not eligible for “On Approval”. You are responsible for returning the items in the same condition that they were taken. There is no cost, re-stocking fee or obligation to an “on approval” order provided that it is noted as such on the sales order at time of order entry and that it is returned within the 48 hour time frame in the same condition taken.

Storage of items in our warehouse

Delivery of merchandise must be accepted within 14 days of receipt of items in our warehouse. If the delivery cannot be accepted within 14 days the items must be paid for in full and then will be subject to a monthly storage charge of 3% of the value of the items being stored.

Delivery

The customer is responsible to ensure that all items will fit through entryways, elevators and into the intended space. Merchandise that does not fit cannot be cancelled but re-selection may be possible. Please ensure that there is a clear path for our delivery team. We reserve the right to require you to sign a delivery waiver if we believe that delivering your furniture may result in damage either to your furniture or your home. Delivery fees will be charged each time our truck delivers or picks up merchandise. We reserve the right to cancel or delay delivery during inclement weather to protect the safety of our employees. Carefully inspect your merchandise at the time of delivery. Any damages or defects to the furniture or your home must be noted on the delivery paperwork. Our delivery team will then forward this to customer service for resolution.

Pickup

Please inspect your merchandise carefully. We are not responsible for any damages after leaving our facility. We will be pleased to assist you in loading your merchandise however it is your responsibility to ensure that the items are secured for transport. You must present your sales receipt in order to pick up merchandise.

Warranties

McElheran’s warranties all products to be free from defects in material and workmanship for a period of 1 year under normal use and care. Many manufacturer warranties extend this warranty on certain parts and McElheran’s will support all manufacturer warranties. See your sales consultant for the particulars of each company’s product warranty. Warranties do not cover wearability or merchandise subjected to misuse, negligence or accidents. Fabrics, leathers and wood finishes are not warrantied against fading, stretching, staining, excessive wear or variation in color from samples. There are no warranties on items sold “AS IS”. McElheran’s may repair, replace or refund your purchase at our discretion. McElheran’s offers a warranty against accidental damage on many of our products. Please consult your sales consultant for complete details and prices.

Service

In home service is only available on items that were delivered by McElheran’s. Any item requiring service or warranty work that was picked up must be returned to the store for service.

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